Cancel and Refund Policy:

24-hour rule, deposit refund, date change, business-related cancellation and force majeure. Last updated March 19, 2026.

← All help topics

Can I cancel my booking?Yes.
When will my refund arrive if I cancel?Once the refund you qualify for is approved, the amount will first be notified to your payment institution; the time it takes to reflect on your card or account may vary from a few hours to a few business days, depending on your bank.
Can I change my date?

Reservation changes (date change) are subject to availability; you can check availability through «Manage Reservation» or through our communication channels.

What happens if the weather is bad?The tour can sometimes be cancelled by us; the main reasons are unfavorable weather conditions, staff illness or emergencies, operational or safety requirements, inadequate…

I got sick, what should I do?If you know in advance that you will not be able to attend, try to cancel or change the date as soon as possible via the email «Manage Reservation»; the 24-hour rule applies according to the time remaining in the tour time.

What happens if I'm late?It is mandatory to comply with the departure time; if you are late, the boat may have left and in this case you cannot wait for a return.

About us

Blog

Help Center

Contact